Delete it yourself, from the app
- On the web, open Settings, then Close account.
- On mobile, open Settings, then Account, then Delete account.
- You'll be asked to confirm by typing your email address, so it can't happen by accident.
What happens immediately
- Your account is scheduled for deletion and you're signed out of every device.
- Any active subscription is cancelled first, so you're never charged for an account that's on its way out.
- You stop appearing to teammates, and nobody can sign in to the account.
The 60-day grace period
- Deletion is not instant. Your data is held for 60 days in case the request was a mistake or you change your mind.
- To cancel the deletion, simply sign in again within those 60 days: the account is restored as it was.
- After 60 days the data is removed permanently and cannot be recovered by you or by us.
What gets deleted
- Your profile, login and settings.
- Businesses you own, along with their products, customers, invoices, quotations, sales, expenses and documents.
- Files you uploaded, including logos, product images and receipts.
- Businesses you were only a member of are not deleted: you are simply removed from them.
What we keep, and why
- Records of completed payments are retained where South African tax and financial-record law requires it, for as long as that law requires.
- These records are kept for compliance only and are not used to contact you or to rebuild your account.
If you can't sign in
- Email info@five2nineprojects.com from the address on the account and ask for it to be deleted.
- We may ask a question or two to confirm the account is yours before acting.
- Requests are actioned within 30 days, and usually much sooner.