Subscription Refunds
- Within 7 Days: If you're not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase. This applies to first-time subscribers only.
- Annual Plans - First 30 Days: Annual subscription holders may request a pro-rated refund within the first 30 days, minus any usage fees for the period used.
- After Trial/Grace Period: Refunds are generally not available after the initial trial or grace period has ended. You may cancel to prevent future charges.
Digital Products
- Due to the nature of digital products (formulation recipes, business guides, eBooks), all sales are generally final once the product has been accessed or downloaded.
How to Request a Refund
- Contact Us: Email us at info@five2nineprojects.com or WhatsApp +27 64 433 8042
- Provide Details: Include your email, order/subscription ID, and reason for the refund request
- Review Process: We'll review your request within 2-3 business days and respond with a decision
- Refund Processing: Approved refunds are processed within 5-10 business days to your original payment method
Cancelling Your Subscription
- You can cancel your subscription at any time through the app settings or by contacting us. Upon cancellation:
- Your subscription remains active until the end of the current billing period
- You'll keep read-only access to your data, so you can view and export it
- No further charges will be made unless you resubscribe